Mobile Banking Frequently Asked Questions
Click on any question to see to the appropriate answer.
| Q: | Do I have to be a Kent Bank customer to use Mobile Banking? |
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| A: | Yes, you must have accounts with Kent Bank and be enrolled in Kent Bank's Internet Banking in order to use Mobile Banking. If you are not currently enrolled in Kent Bank's Internet Banking, it is easy to enroll. Just click here to get started. Or you can visited either of our locations or call us at (815)235-2711 or (815)443-2711. |
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| Q: | How do I enroll in Mobile Banking? |
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| A: | Log on to Internet Banking. Under Service Options Menu, chose "Mobile Banking" and complete the required enrollment form. It will ask you to select any accounts you want to view on Mobile Banking. Any Checking, Savings, Certificates, or Loans can be viewed. A text message will be delivered to your phone with easy instructions to activate you Mobile Banking service. |
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| Q: | Is there a wait period after enrolling for Mobile Banking? |
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| A: | No. Once you've enrolled and activated the service, Mobile Banking is ready to use. |
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| Q: | Which phones/mobile devices can be used for Mobile Banking? |
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| A: | You should be able to access Mobile Banking with any of these three mobile devices.
Although Kent Bank does not charge for Mobile Banking, your wireless carrier’s standard web rates do apply. |
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| Q: | Is software required to be installed on my phone? |
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| A: |
No software is required for Mobile Banking, unless you choose to download and install the optional Smart Phone APP.
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| Q: | What is the charge for using Mobile Banking? |
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| A: | Kent Bank does not charge for Mobile Banking access; however specific fees and charges may apply. Please check with your wireless provider for additional information. |
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| Q: | What type of transactions can I complete with Mobile Banking? |
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| A: |
Text Capabilities: View account balances, View recent transaction history, receive text alerts on selected banking transactions Web Access Users: View account balances, View recent and pending transactions, receive text alerts on banking transactions, transfer funds between Kent Bank accounts, and locate a nearby branch or ATM. |
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| Q: | Can I pay bills with Mobile Banking? |
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| A: | Coming in March you will be able to pay bills right from your mobile phone (web access users only). It will allow you to: make or schedule a payment, view and modify scheduled payments, view recent payment history. Customers must be enrolled in our online bill pay service. |
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| Q: | Is Mobile Banking secure? |
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| A: | Yes!!! No detailed account information is ever sent out. With text phones, you view your account by nicknames you set up, never by account numbers. With web access and APPS, you have a 128-bit encryption that masks your sensitive information. A password is required each time you log in. Plus consumer's private "picture and pass phrase" are displayed to protect against phishing. |
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| Q: | What do I use for my Mobile Banking password? |
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| A: | The password used for Mobile Banking is the same password you use to log on to Internet Banking If you change your Internet Banking password, your Mobile Banking password will also change. |
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| Q: | How do I learn more about Mobile Banking? |
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| A: | If you have any other questions, please contact us at (815)235-2711 and we will be glad to assist you. |
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| Q: | Why does my Mobile Banking screen look different than my friend's screen even though we both bank at Kent Bank? |
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| A: | Each mobile device model and service provider offers a variety of web browser applications, and Kent Bank's Mobile Banking is capable of adjusting to most types of devices that offer web access. However, different mobile devices may display a variety of font sizes, colors and buttons. |
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| Q: | Can I view check images with Mobile Banking? |
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| A: | No, you are unable to view images on Mobile Banking |
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| Q: | How do I receive text alerts on banking transactions or account balances? |
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| A: | Login to Internet Banking, select Other Services, Click change info and in additional email address enter your cell phone number along with cell provider email address below for various providers: These are example provider email addresses where 555-555-5555 designate your mobile phone number:
Standard text rates and web access fees may apply from your phone service provider. Once this step is completed select Other Services, Alerts and choose the alerts you wish to receive. |
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